Overview
Our refund and return policy is only applicable for defective items. Our refund and returns policy lasts if we are notified 5 calendar days from the date of delivery. If 5 days have passed since the item was delivered, we can’t offer you a full refund or exchange. be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a delivery note and photos of the items received.

If you receive a defective item, please contact us at hit2407@gmail.com with details of the product and the defect. You can send the item you consider defective to:

63 Fongeo Dr

Point Cook

Vic 3030

Australia

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

If 5 days or more have elapsed since you have received the product, we cannot offer you a refund or an exchange.

1. Refunds

If the Item Purchased by you is Unavailable/Out of stock During Processing time , We will notify you and, we will refund your purchase amount and a credit will automatically be applied to your original method of payment.

To follow-up on the status of your return, please contact us at hit2407@gmail.com

2. Shipping

To return the item you purchased, please mail it to:

63 Fongeo Dr

Point Cook

Vic 3030

Australia

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to products during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

 DELIVERY POLICY

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [30] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at hit2407gmail.com

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at

hit2407@gmail.com